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Mark-Owen-&-Co.--logo

Privacy Policy

A legal disclaimer

Effective Date: July 23, 2026

At Mark Owen & Co., we value the trust you place in us when you purchase our custom wood art, premium signs, and flags. We are committed to protecting your privacy and handling your personal information with absolute respect, transparency, and care.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, MarkOwenandco.com, or communicate with our studio.

1. Information We Collect

To fulfill your custom orders and provide a premium studio experience, we collect the following information:

  • Contact Information: Your name, company name (optional), email address, phone number, and physical billing/shipping address.

  • Custom Commission Details: Sizing requirements, custom design briefs, installation notes, and any brand logo files or vector graphics you upload to our intake forms.

  • Payment Information: When you make a purchase, payment details are processed securely through our third-party encrypted merchant gateways (like Wix Payments). We do not directly store your credit card or bank account details on our servers.

  • Device and Usage Data: Basic technical data collected automatically by our website host (Wix), such as your IP address, browser type, and how you navigate our storefront, to help optimize your browsing experience.

2. How We Use Your Information

  • Fulfilling Orders: Custom engineering, crafting, and shipping your wooden installations, flags, and pet accessories.

  • Design Collaboration: Utilizing your contact info and uploaded logo assets to run our Think. Align. Approve Design. process, ensuring you receive a digital blueprint proof before any cuts are made.

  • Customer Support: Responding to your custom quote requests, answering questions, or managing shipping transit damage claims.

  • Legal and Safety Compliance: Preventing fraudulent transactions, securing our checkout portal, and meeting tax or regulatory requirements.

3. Sharing Your Information

  • We do not sell, rent, or trade your personal information or business graphics with third-party advertisers. We only share data with trusted service providers necessary to complete your order:

  • E-Commerce and Hosting Platforms: Wix.com, which hosts our storefront, database, and customer management system.

  • Payment Processors: Fully encrypted gateways that securely handle your transactions at checkout.

  • Shipping and Freight Carriers: Shipping companies (such as UPS, FedEx, or freight providers) so they can deliver heavy crates directly from our Scottsdale workshop to your doorstep.

4. Data Security

  • We implement strict physical and digital security measures to keep your data safe. Our storefront utilizes secure socket layer (SSL) encryption for all checkout data, and data access is heavily restricted. However, please remember that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

  • You have complete control over your personal information. Depending on your location, you may have the right to:

  • Access, update, or correct the personal data or account details we have on file.

  • Request that we permanently delete your customer account or personal details from our database (excluding data we are legally required to keep for tax or business records).

  • Opt-out of any future studio update emails by clicking the "unsubscribe" link at the bottom of our messages.

  • To exercise any of these rights, simply email our studio directly.

6. Contact Us

  • If you have any questions about this Privacy Policy, how we handle your custom graphics, or your customer data, please reach out to us at our official workshop inbox.

  • Mark Owen & Co.
    Scottsdale, Arizona
    Website: MarkOwenandco.com

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